Our Privacy Policy

1. Scope

This Privacy Policy applies to visitors, clients, and users of all FreedomDRS LLC DBA Freedom Doctors websites, digital platforms, and services.

It governs how we collect, process, store, and disclose personal information obtained through consultations, service inquiries, and online submissions.

It does not cover third-party sites linked from our Website, which maintain their own privacy policies.

2. Information We Collect

A. Personal Information

We may collect:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Social Security or Tax ID numbers (where applicable)
  • Financial information (income, liabilities, debts, expenses)
  • Tax documents
  • Audit letters
  • Creditor correspondence
  • Government-issued identification
  • Payment information (when processing authorized transactions)

B. Device and Technical Data

We may collect:

  • IP address
  • Browser type
  • Device model
  • Operating system version
  • Date/time of visit
  • Referring URL
  • Website pages visited

C. Usage and Interaction Data

We may collect:

  • Form submissions
  • Chat logs
  • Clickstream data
  • Audio/visual recordings (if consultations are recorded with your consent)

3. How We Use Information

We use collected information to:

  • Respond to inquiries and deliver requested services
  • Customize tax relief or debt-resolution strategies
  • Process payments and billing
  • Communicate service updates and appointment reminders
  • Protect against fraud and unauthorized access
  • Fulfill legal and regulatory requirements
  • Improve Website performance and client support

We do not sell personal data or use it for unrelated marketing without your consent.

4. Sharing and Disclosure

FreedomDRS may share data only when necessary:

A. Internal Staff

Authorized employees and case managers access data strictly for service delivery.

B. Trusted Service Providers

Vendors for payment processing, IT security, document storage, or legal support operate under confidentiality agreements.

C. Legal or Regulatory Authorities

We may disclose information to comply with law, court orders, or regulatory requests. We never sell or trade customer data.

5. Data Retention

We retain information only as long as needed to complete requested services or meet legal or tax record-keeping requirements. When retention ends, data is securely deleted or anonymized.

6. Security Measures

We maintain industry-standard safeguards including SSL encryption, firewall protection, role-based access controls, vulnerability audits, and encrypted data storage. While no system is completely immune from risk, we strive for continuous protection.

7. Your Privacy Rights

You may exercise the following rights (subject to verification and applicable law):

  • Access / Correction: Request a copy or update of your data.
  • Deletion: Ask for your personal data to be deleted (where legally permitted).
  • Portability: Receive your data in a commonly used format.
  • Restriction / Objection: Limit certain types of processing.

Requests can be sent to privacy@freedomdrs.com. We respond within 30 days in accordance with Florida and federal law.

8. Children’s Privacy

We do not knowingly collect information from anyone under 18. If such data is discovered, it is deleted promptly.

9. Cookies and Tracking Technologies

We use cookies and similar tools to maintain session functionality, measure traffic and performance (through Google Analytics or similar), and support advertising/remarketing (in compliance with Google Ads policies). You can disable cookies in your browser settings; some features may be limited.

10. Do Not Track and Opt-Out

Our systems honor Do Not Track signals when enabled. Marketing emails and texts include clear unsubscribe options (“STOP” or “Unsubscribe”). You may also email unsubscribe@freedomdrs.com to opt out of non-essential communications.

12. International Data Transfers

Our servers are located in the United States. If you access our services from abroad, you consent to U.S. data storage and processing.

13. Email and SMS Communications

You may receive service-related emails or texts for appointment confirmations, payment notifications, and case updates. We send marketing communications only with explicit opt-in consent. You can withdraw consent at any time.

14. Data Breach Notification

If a breach occurs that may affect your information, we will notify you without undue delay, including details of the incident, and report to appropriate authorities as required by law.

15. Policy Updates

We may revise this Policy periodically. The “Last Updated” date will reflect the most recent version. Material changes will be posted conspicuously on our Website. Continued use signifies acceptance of any updates.

17. Contact Us

FreedomDRS LLC DBA Freedom Doctors

support@freedomdrs.com
888.277.0708

Contact

4822 Northlake Blvd
Unit B
Palm Beach Gardens, Fl 33418

Mon – Sat: 8:00am to 6:00pm
Sun: Closed

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We create personalized debt relief plans that help you reduce what you owe and rebuild your financial future—without bankruptcy, judgment, or pressure. Schedule your “Freedom Consultation”